Refund and Returns Policy

Return & Refund Policy for HomeBasicsGlobal.com

Last updated: 10/01/2026

Thank you for shopping with HomeBasicsGlobal.com. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may be eligible for a return or refund under the terms below.

1. Returns

Eligibility:

  • You may request a return within 30 days of the delivery date.

  • Items must be returned unused, in their original condition, and with all original packaging, tags, and accessories intact.

  • To be eligible, you must provide your order number and proof of purchase.

Non-Returnable Items:
Some products may not be eligible for return due to hygiene or safety reasons—such as items that have been opened or used. Please contact us for confirmation before returning such items.

2. Refunds

Refund Method:
Once we receive and inspect your returned item(s), we will notify you about the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method (e.g., credit card or PayPal) within 7–14 business days after receipt of the returned item.

Shipping Costs:

  • Original shipping costs are non-refundable.

  • You are responsible for return shipping charges unless the return is due to a defective, damaged, or incorrect item.

3. Exchanges

We offer exchanges for items of equal value if available. Exchanges are processed once we receive your returned item and confirm availability of the replacement item.

4. Damaged or Defective Items

If your item arrives damaged, faulty, or incorrect, please contact us immediately at contact@homebasicsglobal.com with photos of the issue. We will arrange a replacement or full refund at no extra cost.

5. How to Return an Item

To start a return:

  1. Contact our customer support team at contact@homebasicsglobal.com with your order number and reason for return.

  2. Pack the item securely in its original packaging.

  3. Ship the item back to the return address we provide.

Return shipping costs are the responsibility of the customer unless otherwise specified for defective or incorrect items.

6. Contact Information

If you have any questions about returns, refunds, or exchanges, please reach out:
📧 Email: contact@homebasicsglobal.com
📞 Phone: [your support phone number]

Thank you for shopping with HomeBasicsGlobal.com! We appreciate your business and are here to help if you need anything.